myDSL
Enjoy the family-sized connection with speeds of up to 10mbps for as low as P990!
High-Speed Plans
Upgrade your landline with high-speed plans.** Best for bandwidth-intensive activities and homes with multiple PCs.
Ideal for music downloads, photo and video uploads, gaming, and video streaming.
**Monthly service fee does not include PLDT Landline.
Features and Specifications
Connection: Wired
Surfing Hours: Unlimited
Comes with the following:
FREE PLDT to PLDT NDD calls for 12 months.
FREE 30 mins ID-DSL Callers, Package to USA, China, Canada, Hongkong or Thailand. Just add Php99.00/month.
12 month lock-in period
Monthly Service Fee (MSF) is billed on top of PLDT Landline's MSF
FREE WiFi modem and installation fee
PLAN 999 Upto 3Mbps
PLAN 1995 Upto 5Mbps
PLAN 3000 Upto 8Mbps
PLAN 4000 Upto 10Mbps
I applied for PLAN 999 Upto 3Mbps, however it was declined. They said that the reason why I was declined is because DSL is not available in our area here in lower bicutan taguig. I even tried to call customer service and they confirmed that there is no available DSL.
July 29, 2013 - I applied again, sent an email to inquire about getting DSL. Here's what happened based on email I sent:
Hi
I am an existing customer for myBro. I would like to ask if there is any possibilities where I can upgrade my myBro to myDSL that has up to 3mbps for $999.00 because I need a high speed and very fast internet. I would also consider paying higher than $999.00 as my monthly bill if it will cost me more. We had a prepaid landline before but was only disconnected. I can't consider the myBro up to 2mbps because the speed on myBro goes down or get disconnected due to light and heavy rain. I need your advice. Thanks.
If needed here is my billing account number: xxxxxxxxxx
Sincerely,
Anonymous
Ausgust 8, 2013
Dear Mr. Anonymous
Good day! Thank you for your interest in PLDT Mydsl. We wish to inform that dsl works with an active PLDT landline phone. Kindly to provide us your complete address including street name and barangay so we may request for verification on the availability of cable facilities in your area to our concerned division.
Thank you.
Respectfully,
Customer Care Analyst
Customer Care
August 8, 2013
Hi
Thanks for the information.
My complete address: Barangay New Lower Bicutan Taguig City
We currently don't have an active landline but I'm interested to apply one if it's necessary to get the 3mbps. Do I have to apply first for a landline or I can apply for both postpaid landline and myDSL at the same time? How much will be the monthly service charge and the installation fee?
Sincerely,
Anonymous
August 9, 2013
Dear Mr. Anonymous
Good day! Thank you for providing us your address. Please be advised that we have endorsed a request for verification on the availability of cable facilities for your given address to our concerned division. We will revert once the same is received. The processing of phone and DSL Plan 999/ Xperience Plan with speed of up to 3 mbps may be processed simultaneously. Once approved, installation fee for phone is P1,100.00 and free installation for dsl. Further, please be advised that Plan 999/Xperience of myDSL is part of our regular packages. P999.00 will be for the monthly service fee of DSL only and will be billed on top of your residential line rental (P700. {line} + P999 {dsl}.
Thank you.
Respectfully,
Customer Care Analyst
Customer Care
August 13, 2013
Dear Mr. Anonymous
Greetings! Please be informed that based on the feedback of concerned division, regrettably your area is not feasible for wired dsl. We wish to advise that there are certain limitations that restrict us in doing so. Apart from the technical readiness of the current plant facilities, the provisioning of DSL service is also subject to distance requirement from the Central Office. For the service to function efficiently, ideally, the distance should not exceed 2 kms away. Based on the ocular inspection, your area exceeds the required distance. In view hereof, we apologize for not being able to serve your request because we do not want to compromise the quality of service.
Thank you for your kind understanding.
Respectfully,
Customer Care Analyst
Customer Care
August 24, 2013
We have a nearby internet cafe which is 50 steps away from my house, they are currently using PLDT DSL, why can't I have one? There are actually 2 internet cafe using PLDT DSL near near the same address. Do business DSL availability also depends if its a business connection or residentials? Note: I asked this because they might be offering business DSL in our area which is which is why there are internet cafe using DSL.
August 26, 2013
Dear Mr. Anonymous
Good day! Kindly provide us the telephone number of your neighbors with existing PLDT DSL (with same street) so we may endorse this to the concerned division for re-verification.
Thank you.
Respectfully,
Customer Care Analyst
Customer Care
Take Note:
I provided the complete address and landline number of the internet cafe in our area. I even visited the cafe and run
a speed test and asked the owner and it is confirmed that they are using DSL from Philippines Long Distance
Telecommunication.
August 27, 2013
Dear Mr. Anonymous
Good day! Thank you for your email. Kindly be advised that we have forwarded a request for re-verification to check the availability of cable facilities with your provided telephone number of your neighbor as reference. Be assured that we will revert once the same is received.
Thank you.
Respectfully,
Customer Care Analyst
Customer Care
August 27, 2013
I just applied online for 1995 DSL + 700 landline and this application was approved and I was given an account number. I visited the nearest PLDT center here in Bicutan taguig and paid the installation fee of 1100.00 Pesos Sept 5th. A representative from PLDT visited our house 09/08/2013 to check where the connection can be placed and I signed on their paper and was advised to wait for the installation within 2-3 days. Already on my 3rd week of waiting Sept. 24th. Lets see what will happen next.......
September 27, 2013
I contacted PLDT customer service Sept. 27 to inquire about the installation, I was advised that until now they haven't receive any response yet from the technical team who will perform the installation and was advised to continue to follow up. I really need the internet because I will have my employer interview via SKYPE, I can't rely on Canopy SmartBro because I always loose connection.
September 29, 2013
I contacted customer service regarding the status of my application 09/29/2013. I'm just worried that they might do the installation after my employer interview. Customer Service can't do anything about it. I just wonder why it is taking so long.
October 25, 2013
Done with my interview and still waiting for installation. My partner went to the PLDT office he was advised to change the name on the PLDT installation, my partner did not change the name to his name, what's the sense? But my partner was given a reference number and was advised that the internet will be installed within this week. I wonder how many more months will it take.... I sent message on PLDT facebook and via email but still They keep on advising me the same thing that they will send a follow up to the concern division. The question is: Are they really concern? I know that I'm not the only one experiencing this problem.
October 28, 2013 (Monday)
I received a call that the internet will be installed today, I didn't get enough sleep because it took them more than 2 hours to complete the installation. The worst thing happen:
They claim that they are unable to setup the connection because of the electrical wiring, they told me that if I really want to have connection I can decide to pay 2,500 the QA who will be visiting the area. They said that this is secret that they will give the 2,500 to the QA so that they won't visit the area. Due to the need of internet I agreed to it. I gave 2,500 after the installation but one of them asked if I have a white liquid eraser. I noticed that they erased the name of the person listed on the paper and changed it to my name. Oh well, maybe they just don't have enough paper to use and maybe that name listed can't get connection because of the location. They were about to use the old wiring but they are unable to get internet and dial tone on my phone so they decided to change the whole wiring outside. Alright, now I signed. With 5mbps I get 3.7 mbps, not bad as long as it won't go down to 2mbps.
October 30, 2013
One of the guy who processed the installation went back with the caller ID for my landline, I was surprised that they forgot to install the caller ID, they should know it from the very first place. After installation, the guys asked me to come with him outside and from there he said that since they installed a new wire it requires them to pay 500.00 persos, OMG! I was shocked, I wonder where the 1100.00 pesos installation fee went! Now, I am worried about what will happen next.
I called PLDT to ask my account number because I want to create an online billing account on their website. I tried the account number that they gave me, the one they approved but it's not working. I called PLDT and provided my home phone number and another Shocking thing I found out. The account is not active. My internet and landline is working but why my account is still inactive?? I was transferred to another agent to get my account number but I decided to hung up. Now, I tried to call another agent from sales team and provided the account number that they first gave me and I was advised that installation request is still in progress, WTF! My heart beats fast "What is Happening ??!!!!". I told the sales rep that I have everything installed and everything is working fine. The rep connected me to another customer service and I asked for the account number asking for my name and landline number. The rep said: "The account is under a different name" .........................................
I wonder where my monthly bill will go, will my service be disconnected after one or two months of billing or worst case scenario the name of the person that I saw on the paper where I filed up will get a bill even if they are not using the service that they supposed to have.
Will the technician who went to our house change the name on my account including the address to correct it or they will just leave it as it is?
Based on division concern there is no way to get internet in my location then why do I have it now? It could also be based on first come first serve basis or no available slot for connection that is why they used the connection of another person waiting to get an internet connection as well.
Now, I'm waiting for by bill to see what will happen. Will I receive a bill under a different name? Will I ever pay for a bill or my landline or internet service will be discontinued?
November 02, 2013
While surfing the internet from 9am my internet connection went bad, dial tone of our landline was gone and internet connection became extremely slow. I called the technician from PLDT and advised about what happened but he will be available on November 4, lets see what will happen. I no longer want to hear anything from them about about money coz I've paid more than what I should pay for!! The only thing they need to do is to improve the quality of their work!!!!!!
November 5, 2013
One of the DSL technician visited our house and fixed the landline, he advised me to call 172 to speak with DSL technical support for the internet connection. I spoke with DSL rep and was transferred to landline tehcnical customer service to close the ticket for fixing the landline and was advised to wait few hours up to 24 hours before calling DSL technical support. It seems that everything is running smoothly now. Will wait for the ticket to be closed.
November 7, 2013
I've been calling PLDT DSL hotline since I lose landline and internet connections Nov. 02. I called 172 for DSL support; however, they keep on transferring me to 173 landline support to close the repair ticket because the status is Clear. They claim that the status should be Completed or Confirm. I sent a message to the technical guy who fixed the landline but didn't get any help and response. The last time I called 172 DSL was just this morning and able to get assistance but only basic steps. Internet light on DSL router is not lit. Only the power, ADSL and Lan 1. The customer support from 172 told me that he will create a ticket for the technical team to visit the site and check for any problem. Just this afternoon, the technical guy visited our house and asked about the internet. I am not sure if it is the QA that was mentioned by the first technical guy who installed everything. This guy said that he was just checking the connection and he can also help fixing the DSL connection. I was surprised because he said that there is no available slot for the DSL line (How come I got internet for the first 2 days when it was installed??). This technical guy asked me if I paid anything to the first technician. I said yes and he asked how much? I said 2,500 pesos. Which means he knows something about it. He then said that he will check on it by tomorrow and will find ways to fix it. Oh, well, lets see what will happen tomorrow. I also called billing department telling about the internet which is not fix until no, and the rep told me that I can get a rebate or a credit towards the bill but it is subject for approval. I asked the rep to add note on my account so that it wouldn't be hard for me to ask for the adjustment.
January 26, 2014
I have been contacting PLDT for the adjustment for the days I was not able to use the internet but they keep on saying that the adjustment has been approved and still waiting to be applied. Customer service said that it would take two to three billing cycles but until now, haven't received any adjustment.
November 7, 2013
I've been calling PLDT DSL hotline since I lose landline and internet connections Nov. 02. I called 172 for DSL support; however, they keep on transferring me to 173 landline support to close the repair ticket because the status is Clear. They claim that the status should be Completed or Confirm. I sent a message to the technical guy who fixed the landline but didn't get any help and response. The last time I called 172 DSL was just this morning and able to get assistance but only basic steps. Internet light on DSL router is not lit. Only the power, ADSL and Lan 1. The customer support from 172 told me that he will create a ticket for the technical team to visit the site and check for any problem. Just this afternoon, the technical guy visited our house and asked about the internet. I am not sure if it is the QA that was mentioned by the first technical guy who installed everything. This guy said that he was just checking the connection and he can also help fixing the DSL connection. I was surprised because he said that there is no available slot for the DSL line (How come I got internet for the first 2 days when it was installed??). This technical guy asked me if I paid anything to the first technician. I said yes and he asked how much? I said 2,500 pesos. Which means he knows something about it. He then said that he will check on it by tomorrow and will find ways to fix it. Oh, well, lets see what will happen tomorrow. I also called billing department telling about the internet which is not fix until no, and the rep told me that I can get a rebate or a credit towards the bill but it is subject for approval. I asked the rep to add note on my account so that it wouldn't be hard for me to ask for the adjustment.
January 26, 2014
I have been contacting PLDT for the adjustment for the days I was not able to use the internet but they keep on saying that the adjustment has been approved and still waiting to be applied. Customer service said that it would take two to three billing cycles but until now, haven't received any adjustment.
